- If your purchase is not quite what you’re looking for, you’ve got 07 days from when you received your order to have your items sent back.
- As soon as we’ve received your return and issued your refund, we’ll notify you by email. Make sure that all of the items you wish to return from your order arrive back with us together in one shipment, so that we can process your refund as quickly as possible.
- Your return should be sent back to us within 07 days. Returns received outside of this time frame or not in a saleable condition will not be accepted for a refund at our discretion.
- We’ll process your refund within 5 working days of receiving your returned package post verification. However, during festival seasons it may take up to 7 working days.
- As soon as we’ve received and taken care of your return, we’ll email you to confirm that your refund has been issued.
- Please note that the refund timeframe may vary depending on the payment method and processing times between payment providers:
- Our bank will credit your account within 10 working days of receipt of your items.
OUR RETURNS POLICY
- Items should be returned new, unused and with the tags of 𝗗𝗲𝘀𝗶𝗴𝗻𝗲𝗿 𝗙𝗶𝗻𝗲 𝗦𝗶𝗹𝘃𝗲𝗿 𝗝𝗲𝘄𝗲𝗹𝗹𝗲𝗿𝘆 still attached. Returns that are damaged, marked or altered will not be accepted for refund.
- Please notify Customer Care if any of your purchases have been delivered without tags. You will need to request a return before sending your items back to us in original condition as sent to you.
- Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
- If your item is faulty when you receive it, we request you to bring it to our notice within 48 hours of delivery through customer care email by sending a pic for further action. If you have owned your item for longer than this, and certainly over 1 month, then please contact Customer Care.
We have made every effort to display the colours of our products that appear on the website as accurately as possible. However, as computer monitors and devices may vary, we cannot guarantee that your screen’s display of any colour will be completely accurate.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your account or future orders being refused.
Please note FLAUNT BASKET does not offer exchanges at this time.